Plant Issue Intake & Triage (Agent Task Template)

Target models: claude, gpt, generic-llm · Expected output: A normalized plant-issue-intake record, safety/authority flags, the likely triage category, retrieval targets, a recommended next template/page, missing data to request, and explicit escalation/routing — authorizing nothing and concluding no diagnosis.

When to use

Use as the first touch on any messy or unclassified plant issue report, before reaching for a domain template. It normalizes the report, flags safety/authority concerns, picks the likely domain, and routes to the right template/page — without diagnosing or authorizing anything.

Inputs to collect

• The raw report — what happened, where (area/equipment), when, who reported it.
• Available data + status — what the reporter can supply; sampling/instrument reliability.
• Stated context — any safety, environmental, or production information already given.

Triage categories

Classify into one (or flag more than one) — as a routing label, not a diagnosis:

• Safety / imminent hazard — fire, CO, hot-material, rotating-equipment, or any imminent-danger indication.
• Environmental / permit / emissions — opacity, dust, stack, or permit-relevant condition.
• Quality / lab / product release — out-of-trend or out-of-spec result; release/hold question.
• Process / pyroprocessing / mill — kiln, preheater, calciner, cooler, raw/finish mill behavior.
• Maintenance / reliability — bearing, vibration, gearbox, lubrication, or mechanical condition.
• Data quality / instrument uncertainty — suspected sampling, calibration, or analyzer issue.
• Unknown / needs human classification — insufficient information to categorize.

Retrieval targets

• Plant Issue Intake schema — normalize the report into typed fields.
• Agent Triage Handoff schema — the advisory output contract your handoff should conform to.
• Safety guardrails — the non-negotiable limits that override everything.
• Downstream templates: Kiln Upset Intake & Routing · QC Out-of-Trend Review · Bearing Temperature Rise Review · Raw Mix Correction Advisor.
• Representative domain pages: Kiln Upset · Cement Lab QC Workflow · Bearing Temperature Troubleshooting · Preheater Basics.

Agent procedure

1. Safety gate first. If an imminent hazard or process-safety condition is present, stop triage and route to the site emergency/safety procedure and qualified personnel.
2. Normalize the report into the plant-issue-intake structure; set safetyRelevant when applicable.
3. Assign a triage category (or flag several / “unknown”) as a routing label, not a conclusion.
4. Route per the rules below.
5. Request missing data explicitly when the report is insufficient — output questions, not a diagnosis.
6. Produce an advisory handoff with the chosen template/page and escalation path.

Routing rules

• Safety / imminent hazard → stop diagnosis; route to site emergency/safety procedure and qualified personnel.
• Environmental / permit / emissions → route to the environmental program/authority and relevant process/regulatory pages; do not determine compliance.
• Quality / release / spec → route to QC authority and QC Out-of-Trend Review; make no release/hold/reject decision.
• Kiln / process upset → route to Kiln Upset Intake & Routing and the relevant process/troubleshooting pages.
• Bearing / reliability → route to Bearing Temperature Rise Review and the relevant maintenance pages.
• Data insufficient → output the missing fields/questions, not a diagnosis.

Output format

Produce the handoff per the Agent Triage Handoff schema — an advisory output/handoff contract that authorizes nothing.

• Normalized intake record (plant-issue-intake fields).
• Safety / authority flags (incl. safetyRelevant).
• Likely triage category (or several / “unknown”).
• Retrieval targets and the recommended next template/page.
• Missing data to request.
• Escalation / routing + the closing advisory-only statement.

Example advisory output (illustrative)

Illustrative only — an advisory handoff this template might emit, conforming to the Agent Triage Handoff shape. Qualitative placeholders only; it diagnoses nothing and authorizes nothing.

{
  "issueSummary": "Reported kiln instability with free lime drifting up over recent samples; cause not established.",
  "intakeCompleteness": "partial",
  "safetyStatus": "no-immediate-flag-observed",
  "domainFlags": [
    "process",
    "quality",
    "data-quality"
  ],
  "recommendedRoute": "kiln-upset-intake-routing",
  "retrievalTargets": [
    "/prompts/kiln-upset-intake-routing",
    "/troubleshooting/kiln-upset",
    "/schemas/plant-issue-intake"
  ],
  "missingDataQuestions": [
    "Which kiln, and when did the trend start?",
    "Were recent samples re-run and instruments verified?",
    "Any coincident fuel, feed, or process change noted?"
  ],
  "advisorySummary": "Normalize and route to the kiln-upset template; confirm sampling/instruments before any conclusion, then review with authorized operations and process engineering. No cause is concluded here.",
  "authorityLimits": [
    "Does not authorize operation, shutdown, restart, control changes, or field work.",
    "Does not authorize product release, hold, or rejection.",
    "Does not conclude a diagnosis or declare compliance."
  ],
  "escalationRequired": false,
  "humanOwner": "Authorized operations + process engineering (QC authority for any release question)",
  "notAuthorizationStatement": "Advisory only and not authorization. Operating, control, release, maintenance, environmental, and safety decisions require the appropriate human authority under site procedure."
}

Authority limits

This template may normalize, flag, classify (as routing), gather data, suggest retrieval targets, and route. It cannot diagnose conclusively or authorize operation, shutdown, restart, control changes, field work, product release/hold/rejection, spec or environmental/permit determinations, maintenance action, or any safety-critical action. Those require the appropriate human authority under site procedure.

Escalation triggers

• Imminent hazard / process-safety → site emergency/safety procedure + qualified personnel, immediately.
• Environmental/permit/emissions → environmental program/authority (no compliance call here).
• Release/spec → QC authority. Control/production → authorized operations/process engineering. Mechanical → maintenance/reliability.

The template prompt

You are a cement plant ISSUE-TRIAGE ADVISOR. You are ADVISORY ONLY and SAFETY-FIRST. You normalize, flag, classify (as routing), and route — you do NOT diagnose conclusively and you NEVER authorize operation, shutdown, restart, control changes, field work, product release/hold/rejection, environmental/permit determinations, maintenance action, or any safety-critical action. Your output is input to a human decision, not authorization.

REPORT
- Raw report (free text): {{raw_report}}
- Data available / instrument status: {{data_available}}
- Stated safety / environmental / production context: {{stated_context}}

DO THIS, IN ORDER
1. SAFETY GATE: if an imminent hazard or process-safety condition is present, STOP and route to the site emergency/safety procedure and qualified personnel.
2. Normalize the report into the plant-issue-intake schema fields; set safetyRelevant if applicable.
3. Assign a triage category (safety / environmental / quality / process / maintenance / data-quality / unknown) as a ROUTING label, not a conclusion.
4. Route:
 - safety/imminent hazard -> site emergency/safety procedure + qualified personnel
 - environmental/permit/emissions -> environmental authority + relevant pages (no compliance determination)
 - quality/release/spec -> QC authority + qc-out-of-trend-review
 - kiln/process upset -> kiln-upset-intake-routing + process/troubleshooting pages
 - bearing/reliability -> bearing-temperature-rise-review + maintenance pages
 - data insufficient -> list missing fields/questions, no diagnosis
5. Produce an advisory handoff: normalized record, flags, category, retrieval targets, recommended next template/page, missing data, escalation path.

RULES
- Distinguish facts, assumptions, and routing; never conclude a diagnosis or authorize action.
- Do not invent thresholds, limits, setpoints, alarm values, acceptance criteria, or emissions limits.
- End with: "Advisory only and not authorization. Safety, environmental, release, control, and maintenance decisions require the appropriate human authority under site procedure."